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Resolving Workplace Conflicts: Do’s and Don’ts for Smoothing Out Strife on the Job

Resolving Workplace Conflicts: Do’s and Don’ts for Smoothing Out Strife on the Job

Product Code: YHWA082019

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Resolving Workplace Conflicts: Do’s and Don’ts for Smoothing Out Strife on the Job

Live Webinar: Tuesday, August 20, 2019

1:30 p.m. to 3:00 p.m. Eastern / 10:30 a.m. to 12:00 p.m. Pacific

WEBINAR SNAPSHOT: Learn how to address workplace conflicts with tools to train managers and employees on best practices for coming to a solution that works for all.


Conflict can arise due to any number of reasons, whether personal, political, or just a difference in perspective. Employees may differ on what their job responsibilities entail. They may also not be on the same page with the organization’s mission. Managers and supervisors can be trained to handle conflict, whether it’s something that erupts suddenly or a conflict that simmers slowly.

And, while you can’t always have a conflict-free workplace, there are ways to resolve discord that result in the best outcomes for all concerned. Sometimes it requires training and coaching. In general, communication is the key.  If employees disagree on what their common goals should be, conflict can arise, and it is up to their leaders to provide guidance.

Join us on August 20 for an in-depth webinar with conflict resolution expert Steve Albrecht who will provide tips and tools to help you smooth out major or minor workplace clashes, ensuring the best outcomes for all.

You’ll learn how to:

  • Address and defuse workplace conflicts that can have a devastating and potentially costly impact on your business
  • Create a policy for handling conflict and train your supervisors
  • Prevent the snowball effect with conflicts in the workplace by preparing managers with preventive training
  • Train managers not to add fuel to the fire by showing favoritism or other missteps
  • Communicate a culture of respect for your workplace with clear delineation of policies and responsibilities
  • Provide resources for employees to bring problems that arise in the workplace
  • Address problems among coworkers
  • Diffuse certain kinds of conflict, such as harassment and bullying  which can create a hostile workplace and breed legal risks
  • And much more!

About Your Presenter

Steve AlbrechtSteve Albrecht, D.B.A.
HR Consultant

Steve Albrecht, D.B.A., manages a training, coaching, and management consulting firm. As a trainer, speaker, author, and consultant, Albrecht is internationally recognized for his expertise in high-risk HR issues. He provides HR consulting, site security assessments, coaching, and training workshops in supervisory improvement, workplace violence prevention, harassment prevention, drug and alcohol awareness, team building and team conflict resolution, negotiation, and stress management. Albrecht holds a B.A. in English, a B.S. in Psychology, an M.A. in Security Management, and a doctoral degree in Business Administration (D.B.A.). He has been a trainer for over 30 years and is certified in HR, security management, employee coaching, and threat assessment and management. He has written 21 books on business, security and law enforcement subjects.