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Dealing with Difficult Employees: Training on How to Defuse the Drama with Workplace Personality Conflicts

Dealing with Difficult Employees: Training on How to Defuse the Drama with Workplace Personality Conflicts

Product Code: YHWA022520A

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Dealing with Difficult Employees: Training on How to Defuse the Drama with Workplace Personality Conflicts

Live Webinar: Tuesday, February 25, 2020

1:30 p.m. to 3:00 p.m. Eastern / 10:30 a.m. to 12:00 p.m. Pacific


WEBINAR SNAPSHOT:Learn how to use conflict-management techniques that really work to effectively defuse the drama that can arise when dealing with difficult employees.



It’s no secret that “difficult” people are all around us—even at work.

Perhaps employees are sparring over political views, or gossip is spreading about one particular person. Maybe there’s a “squeaky wheel” employee whose constant demands you are trying to accommodate.

Dealing with challenging personalities can seem like an uphill—and losing—battle. But, there are many practical strategies you can use to handle the difficulties such workers present.

Join us on February 25 for practical, proven tips to handle difficult employees and defuse workplace drama.

After attending this webinar, you’ll be able to:

  • Take a look inward to become better equipped with the tools to solve the problems difficult employees create
  • Talk to difficult employees about their behavior and how to improve it
  • Coach difficult employees into behavior change
  • Influence employees to get them to be productive at work—and leave the rest at home
  • Reduce conflict in the workplace
  • And much more!

About Your Presenter

 Catherine Mattice Zundel

Catherine Mattice Zundel, MA, SPHR, SHRM-SCP
Consultant
Civility Partners

Catherine Mattice Zundel, MA, SPHR, SHRM-SCP, is an internationally recognized expert on the topic of workplace bullying, and she partners with her clients to effectively eradicate it through proactive, strategic approaches. Her clients range from Fortune 500s to small community businesses, universities and hospitals, nonprofits, and government agencies. She has published articles in a variety of industry trade magazines, appeared on NPR, and been cited in nationwide news venues such as The Washington Times and Psychology Today. She co-authored the book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, which Ken Blanchard called, “the most comprehensive and valuable handbook” on the topic. She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers & HR Can Create a Workplace Free of Bullying. Mattice is also the current president of the National Workplace Bullying Coalition.