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Civility at Work: How to Build a Culture of Respect, Legally and Effectively, Both In-Person and Online - On-Demand

Civility at Work: How to Build a Culture of Respect, Legally and Effectively, Both In-Person and Online - On-Demand

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Civility at Work: How to Build a Culture of Respect, Legally and Effectively, Both In-Person and Online - On-Demand

Webinar now available On-Demand.

WEBINAR SNAPSHOT: Learn how create and enforce a culture of civility and respect in your workplace.

Do your employees respect one another? Your customers? Your company as a whole? No matter how hard you try to enforce a positive workplace culture, it can all be undone in a moment by one rogue tweet, email, or comment across the water cooler. Use this all-new on-demand webinar on civility and respect in the workplace that will clearly explain the legal steps you can and should take to enforce a culture of respect in your workplace, as well as the legal lines you are not allowed to cross.

A culture of workplace civility, respect, and ultimately inclusion—must come from the top. Right now, your organization is most likely transitioning employees back to work, revamping processes and procedures to account for COVID fallout, and navigating the nuances of the #BLM movement with employees. Not to mention the upcoming election may create conflict of opinion in your organization.

Now more than ever, your behavior and the behavior of your employees matters.

Join expert speaker Catherine Mattice to discuss navigating the higher risk of conflict and disrespectful behavior that may be occurring in your workplace. It’s vital your organization communicates expectations around employee behavior, especially in tense situations where there are differences of opinion. And, managers need to have the necessary tools to set expectations, coach negative behavior, and diffuse conflict.

During these times, you must also understand the legal implications of behavior, and the organization’s response to that behavior. The National Labor Relations Board (NLRB) imposes strict limits on employers when it comes to regulating employee communications, even if your workplace is non-union. And many states have laws that restrict employers from regulating employees’ legal off-duty conduct—which includes the vast majority of social media communications. But you can create expectations around civil, respectful behavior at your workplace. Negative behavior is a performance problem and should be treated as such.

Walking the tightrope between what you should regulate and what you cannot regulate can perplex even the savviest HR professionals. But help is here with this timely and thorough webinar.

At the conclusion of this program, participants will learn:

  • How to legally—and effectively—draw “a line in the sand” when it comes to civility and respect in the workplace.
  • How to go beyond the law and utilize strategies for fostering a culture of respect, inclusiveness, and civility.
  • Strategies for diffusing tense situations and mediating conflict between employees with different opinions.
  • Strategies for fielding complaints from employees who have witnessed or experienced disrespectful or rude behavior at work, even legal behavior.
  • The limits of protected speech in the workplace.
  • Examples of employment brands that were tarnished when employees “went rogue” by writing explosive tweets, Facebook posts, and other social media content.
  • What employers—both public and private—can legally do to monitor and control employee speech, both live and online.
  • How to avoid civility policies that could run afoul to NLRB rule.
  • The NLRB’s current and anticipated rules on social media usage at work—and the practical impact on workplace policies covering what employees can and can't say on social media.
  • Legal steps for handling a situation when an employee crosses the line and acts disrespectfully on social media.
  • Proactive steps for creating a positive workplace culture where employees thrive, limiting your chances of having to deal with these problems in the first place.


About Your Presenter

Catherine Mattice Catherine Mattice

The founder of Civility Partners, Catherine Mattice Zundel, MA, SPHR, SHRM-SCP, is a Strategic HR Consultant who assists organizations in building positive cultures through HR practices. Catherine is a widely recognized thought-leader in HR, and she is passionate about employers’ responsibility to create the opportunity and environment for employees to thrive - it shows in her sheer number of conferences and publications. She has appeared on/in NPR, CNN, USA Today, and more as an expert, she has published articles in a wide variety of venues and was a regular contributor to Catherine’s award-winning first book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” She has since written two more books and is a LinkedIn Learning course author.