Workplace Conflict Resolution: Peacekeeping Tools for HR and Supervisors

Workplace Conflict Resolution Webinar RecordinAny time you have two or more human beings working together, it’s inevitable: At some point, there will be conflict between them.

In today’s difficult economy, employees are feeling the stress. They're being asked to do more with less, take on additional responsibilities, and do everything better, faster, and cheaper. They're facing layoffs, reduced schedules, and pay cuts, and the frustration from not being in control will no doubt rear its ugly head soon enough. What may start out as a minor scuffle between co-workers can quickly escalate into a full-blown argument -- or even worse -- if it's not promptly and properly addressed. And this is where your supervisors come into play.

Supervisors are in the trenches and are often the first ones to spot the early stages of a conflict. In fact, 30 to 40 percent of your managers' daily activities are devoted to dealing with conflict. The problem is that many managers aren't exactly sure what they need to do when they find themselves in these uncomfortable situations.

In order to keep your employees safe and happy, and your organization productive and efficient, it's crucial for you and them to understand how to manage and prevent workplace conflict.

Participate in this interactive webinar, and you'll learn:

• Common types workplace conflict, red flags to watch for, how it develops, and how you can prevent it
• Why timing is the key to successfully managing workplace conflict and how you can master it
  - Step in too early, and a minor scuffle escalates into a heated argument
  - Step in too late, and the damage, both mentally and physically, can be detrimental to employees and to your organization
• How to establish a neutral role so you can get to the real facts, as well as tips to help your managers remain
• Ways to ensure the information you get is unbiased and objective
• How to detect and get out in front of hazardous situations before they become problems
• When to remove your supervisor from the equation, when and if an investigation is warranted, and when to seek legal advice
• Tips for developing a toolbox of coaching techniques to use when training your supervisors in conflict management
• Legal ins and outs of managing conflict, including documentation practices
• How to develop a crisis plan in case a situation becomes dangerous
  - Who to call
  - If and when you should ban a person from the premises
  - How to avoid disparaging or embarrassing employees
• The importance of dealing with conflict quickly, but not in the heat of the moment

In just 90 minutes, you'll learn the best practices for managing conflict in the workplace. Register now for this informative event risk-free.

This webinar was recorded on Wednesday, January 11, 2012

Workplace Conflict Resolution: Peacekeeping Tools for HR and Supervisors

About Your Speakers:

Eve Framinan, TPO’s President and CEO, combines business experience, equanimity and a passionate belief that people are the best, and in some cases the only true way to differentiate her clients in their marketplaces. She joined TPO in 1999 and became the firm’s managing partner in 2004. Ms. Framinan regularly addresses audiences on radio and stage on a broad range of Human Capital topics. She serves as a source for journalists and has had articles published in various journals including Small Business Ideas Magazine, SmartCEO Magazine, Washington Business Journal, and The Washington Post.

Jonathan O'Connell, an associate with Holland & Knight, practices primarily in the area of labor and employment litigation. His experience includes representing management clients in matters involving claims of racial and sexual discrimination, wrongful discharge claims, federal and state wage and hour compliance, enforcement of non-competition, non-solicitation and confidentiality agreements, and collective bargaining agreements. Mr. O'Connell has conducted investigations and litigated cases involving a wide range of employment laws, including Title VII, the whistleblower provision of the False Claims Act, the Age Discrimination in Employment Act and the Fair Labor Standards Act. Based on this experience, Mr. O'Connell also counsels and defends management clients in connection with EEOC charges, alleged FLSA violations, and claims of wrongful discharge. In addition to his experience in labor and employment matters, Mr. O'Connell also has experience representing clients in contract disputes, government contracts issues, and internal investigations relating to the Foreign Corrupt Practices Act.