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Unconscious and Systemic Bias: The Hidden Toll on Workplace Culture, Hiring, Productivity, and Retention - On-Demand

Unconscious and Systemic Bias: The Hidden Toll on Workplace Culture, Hiring, Productivity, and Retention - On-Demand

Product Code: YHWA072018D

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Unconscious and Systemic Bias: The Hidden Toll on Workplace Culture, Hiring, Productivity, and Retention - On-Demand

Webinar now available On-Demand.


WEBINAR SNAPSHOT: How to create a culture of inclusion to avoid damaging hidden biases.



Following protests and a firestorm of controversy after two black men were arrested inside a Philadelphia Starbucks, the coffee purveyor will close its U.S.-based retail stores and corporate offices on May 29 to provide racial-bias training to its workforce. Incidents such as this one, as well as similar issues that have since involved LA Fitness, AirBnB, and a Pennsylvania golf course, reveal that hidden, unconscious, and systemic bias are costly issues that employers cannot ignore.

While most workplaces have clear anti-discrimination and anti-harassment policies in place, hidden bias can nonetheless creep in and damage workplace culture, productivity, and even retention. Why? Because unconscious bias is subtle. For example:

  • An interviewer asks different questions of different candidates depending on their race/ethnicity, age, and gender.
  • An executive invites a male worker to attend a sporting event, while ignoring a female worker who’s sitting right there.
  • A manager assumes that a young dad won’t be interested in a promotion because he’s too busy with his kids.


These may seem like minor issues, but they can add up to create a pervasive (and possibly illegal) culture of bias. But if unconscious bias is, by definition, unconscious, how can HR recognize and correct it?

Use this in-depth on-demand webinar that will teach you to:

  • Recognize the difference between “conscious” and “unconscious bias”
  • Conduct an HR self-audit to uncover hidden biases
  • Outline the ways in which an inclusive workplace will benefit everyone and the organization
  • Increase awareness of unconscious bias in recruiting, hiring, performance evaluations, informal development, and promotions
  • Create a culture of belonging and inclusion by taking small actions that result in meaningful change

About Your Presenter:

Patricia PopePatricia Pope 
CEO/Chief Creative Officer 
Pope Consulting

Patricia Pope is a recognized subject matter expert with over four decades of knowledge and experience in diversity, inclusion, and culture change. She serves as the lead consultant on many of client engagements and has primary responsibility for research and development. Her passion is creating new assessments/measurement tools, new learning content and training solutions, along with innovative ways to build inclusive cultures.

Ms. Pope coined the phrase “The Illusion of Inclusion” in 1990 and has continued to research this phenomenon. Her innovative measurement tool, Team Interaction Profile, used by hundreds of teams is recognized for its simplicity and deep insights. She published Relationship Mapping: A Tool for Diagnosing Relationships and has also written many articles and blogs over the years.

She was recognized as a Pioneer by Profiles in Diversity Journal in 2007 and as a Diversity Legend by the International Society of Diversity & Inclusion Professionals in 2012. Other awards include: The Cincinnati Business Courier, Enterprising Women, Greater Cincinnati Chamber of Commerce Small Business Award, and Top 100 Women-Owned Businesses in Ohio.

She has served as an advisor on the SHRM Task Force to develop national standards for Diversity & Inclusion, serving as co-chair on the Metrics Committee for over 2 years. She also served on the U.S. Army Diversity & Inclusion Roundtable, the Diversity Advisory Board for Kent State University, the Executive Advisory Board for the Williams College of Business, Xavier University, the External Advisory Board for the College of Engineering at the University of Michigan, and as a Board Member for Enterprising Women.

Ms. Pope’s BA degree is in Business and the Social Sciences, and she has a Master’s Degree in Organizational Development from Pepperdine University.

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