Tough Talks: How to Tackle Difficult Topics Smoothly and Effectively

Tough Talks Webinar Recording

Consider these scenarios:

• You have a strong-willed employee who insists on doing everything his way -- even if it's wrong -- and his poor attitude is starting to take its toll on co-workers.
• A group of important clients are touring your building and they overhear foul language from one of your employees.
• One of your employees is constantly late for work; a few minutes once a week has now turned into 30 minutes or more nearly every day.
• Your company does have a "casual Friday" dress code policy, but one employee has taken advantage of it by wearing ripped jeans and inappropriate t-shirts.

As an HR professional, you've no doubt experienced these situations and many more just like them. They're common enough that they happen every day, so you would think they would be easy to deal with, but that's not always the case, especially when you consider the possible backlash from employees.

Tools for difficult conversations are always relevant -- no matter what the current business or legal environment or even how many times you've had them. Left unaddressed, performance or behavior problems not only hurt your organization's productivity and morale, but they can also pave the way for litigation issues.

In order to keep your organization moving in the right direction, it's crucial for you to not only master the art of having difficult conversations with employees, but also to give your managers the confidence they need to coach employees before things get out of hand.

By participating in this interactive new webinar for both HR professionals and supervisors, you'll learn:

• The best approach to handling the anger and tears associated with difficult conversations
• What coaching means as it relates to dealing with problem employees and how you can get your managers to do it
• How to use coaching notes to help with performance evaluations
• How to keep the conversation moving in a positive direction
• A way to plan for employee reactions and objections
• How to confront troublesome employees with confidence
• The importance of the "three Cs": communicate, clarify, and commit
• How to structure conversations for sensitive issues, such as inappropriate dress, attendance issues, attitude problems, and performance

In just 90 minutes, you'll learn a structured and effective approach for confronting employees about sensitive issues. Register now for this informative event risk-free.

This webinar was recorded on Tuesday, December 20, 2011

Tough Talks: How to Tackle Difficult Topics Smoothly and Effectively

About Your Speaker:

Dr. Steve Albrecht is a San Diego-based HR consultant and seminar leader. He holds a doctorate in business administration, an M.A. in security management, and bachelor’s degrees in psychology and English. For the past 24 years, he has worked frequently with HR directors, managers and supervisors, company and municipal attorneys, and department directors to provide corrective or developmental coaching, return-to-work help for employees involved in harassment settlements or internal investigations, and one-on-one or team training for employees or supervisors with career development, conflict, harassment, diversity, social/emotional intelligence, or teamwork issues. He has written 15 books on business, HR, and law enforcement subjects.