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Termination and Performance Management Training: De-escalation Tactics for Unexpected Outbursts, Threats of Violence, and the Risk of Lawsuits - On-Demand

Termination & Performance Management Training: De-escalation for Unexpected Outbursts, Threats of Violence, & the Risk of Lawsuits - On-Demand

Product Code: YHWA062018D

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Termination and Performance Management Training: De-escalation Tactics for Unexpected Outbursts, Threats of Violence, and the Risk of Lawsuits - On-Demand

Webinar now available On-Demand.


WEBINAR SNAPSHOT: De-escalation tactics to manage unexpected outbursts, threats of violence, and the risk of lawsuits following performance management and termination actions.



All good things (and certainly once-good things) must eventually come to an end—this includes employment relationships. No HR pro relishes the need to conduct a disciplinary or discharge conversation, yet such discussions are a regular part of doing business.

Fortunately, there are proven communication tactics and techniques to make this task less dreadful and, of increasing importance, less volatile. It’s not only a practical HR management tool, but also an important safety protocol, to know, understand, and be ready to apply effective rules of engagement to difficult conversations.

Are you equipped to discharge an employee without veering off-track, making excuses or apologies, or inadvertently feeding an emotional outburst (or lawsuit)? If an employee demands a reason for his or her termination, can you provide a response that is “not too hot, not too cold, but just right.”

No two conversations will follow the same path, so HR professionals and managers should be trained on general tactics for controlling the scope of these interactions. You’ll not only avoid legal liability, but also reduce your and your managers’ personal risk of harm.

Use this in-depth on-demand webinar on safely and effectively handling performance management and termination talks. Your presenters, a seasoned expert on workplace violence issues and an experienced employment law attorney, will explain how to avoid legal hassles and minimize the risk of violence or verbally combative behavior resulting from termination or performance discussions.

You’ll learn:

  • What can set off an emotional reaction in an employee and how to handle adversarial situations when they do arise
  • Best practices for coaching discussions with employees, including unfavorable performance reviews
  • A proven action plan to apply to emotional, and even violent, interactions
  • Sample wording to use when crafting a termination letter
  • Tactics for honestly communicating the need for performance improvements to employees—without insults or character assassination
  • Critical preparation steps to take before the disciplinary or discharge meeting
  • How to apply the practice of “benevolent severance”
  • Active listening skills—how to respond when discharged employees are in shock or need to vent
  • Indicators and characteristics to help predict potential violent reactions
  • And much more!

About Your Presenters:

Dr. Steve AlbrechtDr. Steve Albrecht
HR Consultant
www.drstevealbrecht.com

Dr. Steve Albrecht manages a Colorado Springs-based training, coaching, and management consulting firm. As a trainer, speaker, author, and consultant, Dr. Albrecht is internationally recognized for his expertise in high-risk HR issues. He provides HR consulting, site security assessments, coaching, and training workshops in supervisory improvement, workplace violence prevention, harassment prevention, drug and alcohol awareness, team building and team conflict resolution, negotiation, and stress management. Dr. Albrecht holds a B.A. in English, a B.S. in Psychology, an M.A. in Security Management, and a doctoral degree in Business Administration (D.B.A.). He has been a trainer for over 30 years and is certified as a Professional in Human Resources (PHR) by the Society for Human Resource Management, as a Certified Protection Professional (CPP) by the American Society for Industrial Security, and as a Board-Certified Coach (BCC) by the Center for Credentialing and Education. He has received over 48 hours training in Critical Incident Stress Debriefing (CISD). Dr. Albrecht has been speaking and teaching at universities and other venues on management, leadership, and conflict resolution issues since 1996. He is a past president of the San Diego Chapter of the Association of Threat Assessment Professionals (ATAP).


David Monks, Esq.David Monks, Esq.
Partner
Fisher Phillips LLP

David Monks is a partner in Fisher Phillips LLP’s San Diego office. He counsels employers on a wide variety of matters, including employee discipline and termination, wage and hour issues, disability accommodation protocols, family and medical leave issues, investigations of harassment and other misconduct, and independent contractor issues.

In addition, Mr. Monks has substantial experience defending employers and managers against lawsuits and administrative claims involving discrimination, harassment, defamation, breach of contract, and violations of wage-and-hour laws. As an avid proponent of proactive training and compliance, he presents training seminars on preventing harassment and discrimination in the workplace, workplace investigations, wage-and-hour compliance, disability management and accommodation, and other areas.

Mr. Monks’s practice has included assisting religious organizations, restaurants, hotels, school districts, credit unions, homeowner associations, professional employer organizations, franchisors, retail markets, and medical practices. In law school, he served on the editorial board of the Maryland Law Review. After law school, he clerked for the Honorable Glenn T. Harrell, Jr., on the Court of Special Appeals of Maryland.

Mr. Monks has been selected for inclusion in San Diego Super Lawyers since 2007 and he has also been recognized in The Best Lawyers in America since 2013.

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