Managing and Motivating Difficult Employees: Conflict Resolution Tips for HR

Managing and Motivation Difficult Employees Webinar Recording

It's a given that in any workplace you'll have employees from diverse backgrounds with different ideas, opinions, and personality types. For the most part, such diversity can only impact your organization in a positive way, but differing points of view can also stir up conflict, presenting challenges for even the most level-headed HR manager.

The toll negative employee behavior takes on an organization is more than you might think. Aside from the obvious blow to morale, dealing with problem employees takes time, costs money, and can even escalate into a costly lawsuit if it's not resolved quickly.

Recently, the EEOC sued the Los Angeles Fire Department, claiming one of their employees had been the victim of workplace harassment and that the organization didn't take the necessary steps to correct the problem.

While you can't change employee personalities, to maintain order, boost productivity, and keep your employees motivated, it's crucial to not only effectively manage conflict as it arises, but also to have a plan in place to prevent everyday disagreements from blowing up into full-blown arguments -- or even physical violence. 

Participate in this interactive webinar, and you'll learn:

• How to recognize what triggers conflict, including common examples of situations that could fuel workplace spats
• What you must teach your frontline supervisors about managing and minimizing conflict
• How to address issues in a way that garners respect for your organization and gets to the root of employee problems
• Tools for remaining calm in the face of an angry employee
• How to correctly identify what conflicted employees are feeling -- stressed, anxious, frustrated, or angry -- and what they really want
• Effective problem-solving techniques that will help you create a positive environment where former adversaries leave the table with a mutual understanding
• The best way to rein in workers who are habitually unreasonable or difficult
• When termination may be your best option
• How to properly document conflict resolution efforts to help reduce your legal risks

In just 90 minutes, you'll learn tried and true methods for managing even the most difficult employees from a conflict resolution expert. Register now for this informative event for HR professionals. 

This webinar was recorded on Wednesday, April 11, 2012

Managing and Motivating Difficult Employees: Conflict Resolution Tips for HR

About Your Speaker:

Dr. Michael H. Smith is an organization consultant and speaker, specializing in resolving organizational conflicts and improving productivity. Assisting clients from the high-tech, legal, medical, governmental and nonprofit sectors, Dr. Smith trains and facilitates organizations to tackle some of the very tough issues that are strong precursors to litigation, including sexual harassment, workplace violence, poor management, and boundary/self-control issues. The author of "Leadership: Management Techniques That Really Work," Dr. Smith is also an adjunct professor in the College of Professional Studies at the University of San Francisco, and a member of the San Francisco Bar Association, the Northern California Human Resources Association, and the American Society for Training and Development.